Refund & Cancellation Policy

Last Updated: October 2026

1. Digital Software Goods Policy

At Giants' Logic Technology ("GLTtrade"), we provide digital, downloadable software products and cloud-authenticated MetaTrader 4 (MT4) indicator activation keys.

Because digital licenses are immediately generated, bound to specific MT4 account numbers, and delivered electronically via encrypted channels upon order completion, all sales are generally final once a license key has been activated.

2. Free Evaluation & Demo Trials

To ensure complete transparency and prevent buyer dissatisfaction, we strongly encourage all prospective users to evaluate our indicators prior to making a purchase:

  • We provide free demo trial periods and visual demonstration materials for prospective clients.
  • Please test the indicator functionality, chart compatibility, and feature set on a demo account before purchasing a paid subscription license.

3. Eligible Refund Circumstances

Refund requests are reviewed fairly on a case-by-case basis under the following verified conditions:

  • Duplicate Payment: If your payment method was debited multiple times due to a payment gateway timeout or technical error for the same order, the excess transaction amount will be refunded in full.
  • Unresolvable Technical Incompatibility: If our technical support team is unable to activate or run the indicator on your supported MT4 terminal within 7 days of purchase, and our team confirms that the failure is due to a defect on our server infrastructure, a full or pro-rated refund will be issued.

4. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  • Dissatisfaction arising from trading losses, market volatility, or individual financial outcomes. GLTtrade indicators are technical tools, not financial guarantees.
  • Change of mind after software license activation and download.
  • Refusal or failure to follow standard MT4 installation requirements (such as enabling DLL imports in MetaTrader 4 settings).
  • Violation of our Terms of Service (e.g., unauthorized decompilation, redistribution, or fraudulent chargebacks).

5. Subscription Cancellations

For monthly or periodic renewal plans:

  • You may cancel your recurring subscription at any time prior to the next billing date by contacting our support team via WhatsApp or email.
  • Upon cancellation, your active license will remain valid until the expiration of the currently paid billing period, with no subsequent renewals billed.

6. Refund Process & Timelines

To submit a refund request:

  1. Email [email protected] within 7 days of purchase with your registered phone number, transaction ID, and description of the technical issue.
  2. Our technical desk will acknowledge your ticket within 48 hours and work with you to resolve the technical obstacle.
  3. If approved, refunds are credited back to the original source payment method (bank account, UPI, or card via Razorpay) within 5 to 7 business days.

7. Customer Support Contact

Giants' Logic Technology (GLTtrade)
Billing & Support: [email protected]
Grievance Officer: [email protected]
WhatsApp / Support: +91 94892 45878
Chennai, Tamil Nadu, India